At Purjosh Herbals, customer satisfaction is our priority. Please read our return and exchange policy carefully.

 

Eligibility for Return/Exchange

•       Returns and exchanges are accepted within 7 days of delivery

•       Product must be unused, unopened, and in original packaging

•       A valid proof of purchase (order number) is required

 

Valid Reasons for Return/Exchange

•       Product received is damaged or defective

•       Wrong product was delivered

•       Product does not match description on website

 

Non-Returnable Items

•       Opened or partially used products

•       Products not in original packaging

•       Products purchased on clearance or special promotion (unless defective)

 

Refund Process

•       Once we receive and inspect the returned product, refund will be processed within 5–7 business days

•       Refunds are issued via bank transfer or Easypaisa/JazzCash (same method as payment)

•       Original shipping costs (if any) are non-refundable

 

Exchange Process

•       Contact us at purjoshherbals@gmail.com with your order number and reason

•       We will arrange a pickup and dispatch the replacement product

•       Exchange shipping is free if the error was on our part

 

How to Initiate

Email purjoshherbals@gmail.com with subject line: RETURN/EXCHANGE — [Order Number]